COMPLAINTS

Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with a complaint in a thorough manner. If you wish to register a complaint or request a copy of our complaints procedures, please get in touch.

In writing, addressed to:

Complaints at Clear Insurance Management Ltd, 1 Great Tower Street, London EC3R 5AA

By email:

complaints@thecleargroup.com

By phone:

020 7280 3450

In the unlikely event you cannot settle your complaint with us directly, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS website at www.financial-ombudsman.org.uk.

A copy of our procedures for dealing with complaints is available on request.